Refund policy
At Legends Grace, we are dedicated to offering you unique, one-of-a-kind products that celebrate life's special moments, tell your personal story, and make meaningful gifts for the people you love. We work hard to deliver a professional yet personalized customer experience every step of the way.
If for any reason you are not completely satisfied with your order, please reach out to us — we'll handle every situation on a case-by-case basis to make it right.
How to Submit a Request
Contact our support team within 15 days of product delivery by clicking here. To help us resolve your issue as quickly as possible, please include the following information:
- Full name on the order
- Order number
- A detailed description of the problem
- Photos illustrating the issue
- Whether you prefer a replacement or a refund
Please Note
We are unable to accept responsibility for customer errors, including spelling or grammatical mistakes, quality issues with original images provided by the customer, or incorrect orders placed. We kindly ask that you review your order carefully before submitting it.